Trend Micro is launching Cloud One Network Security™. Traditionally, the onboarding experience (or "first-time experience") of network security products takes up lots of time and effort. This project aims to mitigate these pains.
I analyzed how other products in the cloud security space handle the first-time experiences.
As we enter the cloud network work security from the on-prem network security, we need to redefine our target teams and personas. Through conversations with potential users and stakeholders, I defined five different personas with priorities.
Through discussions, I created two user journeys: one for the current state, and another for the ideal future scenario.
To achieve the future first-time user journey, I proposed a new site-map created through discussions with the stakeholders.
I visualized and improved the design solutions through the multiple rounds of usability testings and the design reviews.
I provided two scenarios of the first-time experience.
Users can choose multiple assets. They first see the default selection, and then they can customize if they want.
Users are given several deployment model options. Alternatively, they can go to AWS to deploy on their own.
Users are given three options: default, customization, and dynamic recommendation. To use the "recommendation" option, they need to fill out a questionnaire.
Traditionally, the first-time experience was all manual for network security products. I need to rearrange the process and automate actions that most users would do the same. It required an understanding of their mental model about what action they want to automate and their domain knowledge on cloud security products. This project reminded me of the importance of user research.
In this project, I considered two scenarios: One is when users use recommended settings to save resources. Another is when users customize it. This pattern seems common in security products, and I ideated what to show in the happy path while navigating users to the customization path only when needed. Through this project, I could improve my logical thinking and storytelling abilities.